Mobile maintenance Digitize your maintenance with FlexMaint

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Mobile and stationary maintenance FlexMaint with SAP

Maintenance as a pure cost factor – on the contrary! Well-functioning and fast mobile maintenance not only increases the service life of your systems and equipment, but also reduces acquisition or reconstruction costs.

Based on the SAP PM maintenance module, we offer you extensive extensions based on the SAP Fiori technology. Our mobile maintenance applications support RFID, barcode scanning, camera and signature capture.
With the Flexus add-ons, your maintenance processes are mapped independently of the device. You can use notebooks, tablets, smartphones or stationary PCs. Mobile maintenance allows you to book notifications, faults or tasks directly on site in the SAP system and distribute the relevant information to your responsible employees.
A clear cockpit and intuitive drag & drop procedures also make planning and processing easier for you.

Your advantages

Process messages and orders on the move

Your responsible employees have access at any time and directly on site to all relevant data, documents and functions that are relevant for carrying out maintenance and service activities.

Replace paper-based processes

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Report back work steps directly at the place of use

The feedback via mobile device enables a time-optimised process flow. Your employees can report information on working time or material consumption on the spot and start a new order immediately. another advantage: the mobile apps can be used in all areas of your intralogistics. Choose for yourself which areas of incoming goods logistics, warehouse management, production and shipping are to be covered.

Ad-hoc maintenance and planned maintenance

Integrate the solution directly into SAP

Capture signatures and send emails

Fast rollouts without large infrastructure

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You can record the data to be recorded via barcode, RFID, voice input or input via keyboard. Field checks from the SAP standard are activated and are communicated via the message line on the mobile device. Discrepancies will be communicated to you and clarified promptly.

Definition of new efficient maintenance processes – individually adapted to your company
Analysis of your previous sources of error – we offer you alternatives
Creation of new structures for time-efficient processes in your maintenance management
Development of a consistent management from the alarm system to the solution of the cause of the malfunction
Integration of your individual structure, process and machine data

References

Mobile Maintenance at Getriebebau NORD GmbH & Co. KG

Mobile maintenance by NORD GmbH & Co. KG

The operating technology department of Getriebebau NORD GmbH & Co KG has introduced a mobile maintenance management system integrated into SAP, thus ensuring maximum transparency, more efficiency and better working conditions. The supplier of the solution is Flexus AG.

Read reference report (DE)

FAQ – Mapping the mobile maintenance process in SAP

How can I create and manage a notification?

To create a message

The signalling system in mobile maintenance offers many different options. You have the following to choose from:

Reporting system via ticket system or SharePoint
Mobile creation of the new fault in the maintenance app
Automatic creation of jobs by the machine (IOT)
Use of the SAP GUI for direct creation in SAP

In this way, you can use the variant in the process that is easiest to implement. For example, your employee on site can create a notification directly on the move and does not have to return to his stationary workstation and PC to do so. This also eliminates the need for paper-based processes.

Furthermore, you also have the option of storing maintenance plans. These allow you to plan ahead and schedule your staff, as messages are received at regular and predictable intervals.

Create notification for mobile maintenance in SAP

How to edit messages

In the context of message management, not only the creation of these messages, but also the processing and display of created messages plays a major role.

Mobile maintenance with SAP also offers you the decisive advantage of being able to view your notifications in real time and directly on site. The messages can be processed directly on site, which again saves time.

How can I qualify messages with the message cockpit and adjust them in the order cockpit?

Once notifications have been received in your system, your employees must qualify them and create orders. Here you have the option of processing each message individually or bundling messages into one order. This is particularly useful for inspection rounds.

To release messages and place an order to

As a maintenance officer, you have the option here to check the created notifications and then create them as an order. You can also change orders that have already been created and assign priorities. You can make and monitor all these changes intuitively via drag & drop in the notification cockpit.

In these orders, you can also directly plan the time for your employees and store exact operations and components. In addition, you have the option of making a BANF request directly in the app to match the order and to add objects directly from your object list. Here, too, the clear message cockpit supports you in processing.

Depending on the role of the employee, role-based characteristics can be displayed in the cockpit. For example, special filters such as “My messages” and “My orders” are displayed.

Mobile management of maintenance completely eliminates paper-based processes and redundant data entry, as your employees store them just in time directly in SAP.

How can I allocate orders with the planning cockpit?

After you have created orders from the messages, they must be distributed to your employees. You can do this in the planning cockpit. You can assign the orders to your employees via drag & drop. Through the direct integration of a calendar with a shift model and public holidays, you can schedule the orders even more easily.

Your advantages of the planning cockpit

The planning cockpit also visualises the status of the individual orders by means of different colours and thus offers you a good insight into the work progress. An additional alerting system actively informs the person responsible for maintenance in the event of deviations or faults in the system.

What advantages do mobile order apps have for me?

How to get a part and final notification

Thanks to the mobile app for feedback, your maintenance staff can confirm the order directly at the place of work. As an additional function, the working time can be intuitively recorded here using a type of stopwatch system and stored directly in SAP in the order.

Furthermore, you have the possibility to upload photos and videos to document the solution or a work progress. Furthermore, additional information such as drawings or manuals can be accessed directly on site.

If the maintenance is complete or the problem has been solved, your maintenance representative can confirm the order directly on site using a mobile device. If the work is interrupted in the meantime without the problem having been finally solved, a partial confirmation takes place. The order can then be processed further at any time by one of your employees.

How to document material receipt and return

For cost centre-related accounting, the allocation of used work equipment is necessary. The app for mobile confirmation of work equipment also supports you in this.

Your maintenance officer can store relevant material in the order in advance. This results in a planned withdrawal of goods by the processing employee.

In addition, your employee can request additional material and remove it from the maintenance warehouse. This is called an ad-hoc withdrawal.

In both cases, the material used is booked directly in SAP and assigned to the appropriate order.

How do I get permanent improvements with the Maintenance Dashboard?

Dashboards play a crucial role in securing business processes. The dashboard for your mobile maintenance gives you a real-time insight into the current situation and order situation at all times. The dashboard visualises all current disruptions as well as the utilisation and capacity of your employees.

Furthermore, you get an overview of the work progress by visualising different statuses in colour. You can also filter and display your open orders according to priority.

As a special highlight, your ACTUAL situation is displayed on a 2D factory map. This gives you an overview of all faults on your premises.

How do I manage attachments and documents?

Asset management as the superordinate area of mobile maintenance describes all processes and functions that simplify the entire maintenance process for you through the use of Flexus mobile apps. This includes the following functions:

How to order photos and documents of the message

You have the option of immediately documenting the damage or defect with a photo or storing suitable machine construction plans.

These images and documents are directly linked to the order in SAP, so that the assigned employee has this information available for processing and can access it mobile at any time.

How to generate automatic emails

Several people within your company are involved in the maintenance process. Information on the processing of the maintenance order is relevant for all these employees. Status reports, which are automatically generated and sent by e-mail to the stored persons, are suitable for this purpose.

The flow of information in your company is thus guaranteed throughout and, if necessary, colleagues or superiors can intervene and support. This procedure is also advantageous when different employees are repairing a malfunction in order to monitor the work progress. The manual and time-consuming notification of each other is completely eliminated – the system takes over this function automatically.

How to use the integrated signature function

At various points in your maintenance process, it is necessary to confirm individual process steps with a signature. Without a mobile maintenance solution, this creates a lot of time and bureaucracy, as the signatures have to be recorded manually on paper and then manually assigned to the SAP order by your employee.

The digital signature function supports you here: you can request a signature at any step in your process flow. Your employee can create and save this digitally on their mobile device. This is automatically assigned to the order in SAP as an image file. The advantage: fast and seamless documentation! Your processes now run completely digitally. Thanks to permanent SAP integration, your data is always available and up-to-date in real time. Trust us as your SAP Silver Partner!

Webinar

Flexus maintenance management

Fast fault processing and save money at the same time?
Our experts Philipp Jäckle (SAP Sales Manager – Flexus AG) and David von der Lieth (Project Engineer – Getriebebau NORD GmbH & Co. KG) will show you how you can use mobile apps, planning boards and dashboards to process incoming fault reports quickly and efficiently and save money at the same time. They will also report on the challenges that Getriebebau NORD employees were able to overcome with the mobile maintenance solution.

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