Flex­Support

We will not leave you out in the rain!

Our support team is there for you regarding SAP EWM, WM and questions about your deployed (mobile) solutions!

We SAPportyou!

We are here for you – from Monday to Friday from 8.00 – 16.00 our dedicated team will handle your personal requests!

Do you have questions about your deployed solutions? You would like further individual developments to existing Flexus solutions? Or you have discovered an error in the system? Then contact our FlexSupport employees – we are passionate about our work and enthusiastic about teamwork and are happy to help you! Together we will find a solution for your request!

Contact our FlexSupport team

Monday – Friday

8.00 – 16.00

Ticket System Zammad – https://support.flexus.net/

Contact our FlexSupport team

Monday – Friday

8.00 – 16.00

Ticket System Zammad – https://support.flexus.net/

FlexSupport – possible scenarios

After the successful implementation of your Flexus solution, we will gladly continue to support you in your daily business. To do this, there are different ways you can use our support services.

Bugfixing in the Flexus namespace within the warranty

Processing your inquiries after scheduling and within the scope of the legal warranty obligations

Accessibility during opening hours via the ticket system

Ticket acceptance & ticket creation in the ticket system

Brief analysis & categorization of the ticket

Bugfixing in the Flexus namespace or the additionally agreed packages

Accessibility during opening hours via the ticket system

Ticket acceptance & ticket creation in the ticket system

Brief analysis & categorization of the ticket

Bugfixing in the Flexus namespace or the additionally agreed packages

Extended support availability at the agreed times

The base amount support does not include.

Troubleshoot operational issues in SAP, hardware & network infrastructure.

Troubleshooting of faults and errors from the SAP standard

Functional / technical enhancements (change requests)

Setting SAP processes and functions

Advanced customizing (SAP standard or Flexus solutions)

Ticket system Zammad

Instructions for logging into the ticket system

Learn how to log in to our ticket system quickly and easily here. Download the instructions for this directly!

Download instructions for registration here!

Ticket creation guide

Learn here how to use our ticket system and how to create tickets quickly and easily. Download the instructions for this directly!

Download ticket creation instructions here!

FlexSupport – FAQ

Whether a dialog needs to be customized, a validation needs to be specified, or an exception needs to be added to routines, our FlexSupport developers are fluent in ABAP and know their way around the vast SAP landscape.

If an app doesn’t do what it’s supposed to, or should be able to do something it hasn’t been able to, feel free to contact us. We will record your concerns, analyze them and find a joint solution.

If applications stop working or give wrong results, we will help you and solve the bugs as soon as possible.

We are your contact when it comes to complex 3rd-level problems that need to be solved with in-depth expertise. Contact is best made through a key user in your company.

Our FlexSupport employees are specialized developers who are experts in the various areas of SAP WM / EWM, Fiori, ITS and many more. know. In our interdisciplinary team, in-depth knowledge of the individual SAP and Flexus products is lived and constantly expanded.

The following concerns are covered in the basic Support amount:

  • Support availability (via ticket system)
  • Ticket acceptance & ticket creation in the ticket system
  • Brief analysis & categorization of the ticket
  • Bugfixing in the Flexus namespace or the additionally agreed packages
  • Short response times to new tickets
  • Fastest possible response to problems on the production system

The following concerns can be implemented via a separate service contingency:

  • Troubleshoot operational issues in SAP, hardware & network infrastructure
  • Troubleshooting of faults and errors from SAP standard
  • Functional / technical enhancements (change requests)
  • Setting SAP processes and functions
  • Advanced customizing (SAP standard or Flexus solutions)